Refund Policy Returns and Exchanges
Cancelling and Order
Returns and Exchanges
We are happy to refund the cost of the goods or exchange items, provide they are returned to us as new, i.e.unworn and with the labels still attached, within 28 days from the date of despatch. The goods must be returned to us in the original packaging, as this is designed to prevent damage to the underwires in transit. Please obtain proof of postage from the Post Office when returning goods, as we will be unable to offer refunds or exchanges for items lost in the post without this documentation.
We aim to process returned goods within 5 working days. However for UK orders, please allow at least 10 working days for credited money to appear in your account before contacting us. This will allow for posting and bank clearing times. For orders returned from outside of the UK additional time should be allowed for the returned items to reach us.
For orders returned form within UK, please ensure that you pay the return postage and return to:
Scarlett Trading Ltd
1st Floor,
35 Whitehall,
London SW1A 2BX
Please note that post and packing charges are not refundable. However exchange items are despatched at no additional costs to you.
Cancelling an Order
In the event that you decide to cancel part or all of your order, please send us an e-mail entitled 'Order Cancellation' to sales@ukbra.com
Please be sure to include your name, address and order number. Our team will e-mail you when the cancellation has been processed.
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